Refund Policy - TINFLE

The short version. If your Tinfle never reaches the person it was made for, you get your money back. Once they have opened it and watched, the moment has been delivered, and a first reaction cannot be un-watched. That one line decides almost everything below. A membership, where we offer one, is a monthly plan you can cancel anytime; it runs to the end of the month you paid for, and partial months are not refunded.

1. What You Are Buying

What is for sale on TINFLE is a Tinfle: a private video you make for one person, delivered by a private link or printed card, with the chance to receive their reaction back. Your first 3 Tinfles are free. A premium Tinfle is a single one-time purchase. Where TINFLE offers a membership, it is a monthly plan that covers your everyday Tinfles and renews each month until you cancel (section 8 below). There are no credits, and nothing other than the membership's own renewal ever bills you automatically. The full price is shown before you pay, and payment is handled by Stripe.

2. Before They Watch It

Changed your mind, sent it to the wrong person, or the plan fell through? If the person you made it for has not watched it yet, email us and we will refund you in full, no questions asked. The link stops working when the refund is issued.

3. If Your Video Does Not Pass the Safety Check

Every video on TINFLE goes through an automated safety screening. If your upload is rejected, your purchase is not lost: you can upload a different video at no charge. If you would rather not, we will refund you in full instead.

4. If Something Breaks on Our End

A dead link at the moment of the reveal is the one failure we treat as unforgivable. If a fault on our side stops your moment from playing, you get a full refund, always. We will also do everything we can to still make the moment happen.

5. After They Have Watched

Once your person has watched the reveal, the purchase is complete and is not refundable. What you bought is their genuine first reaction, and it has already happened. Like any personalized moment, it cannot be returned or exchanged.

One thing that is never a fault: whether they share their reaction is always their choice. If they watch your reveal but decline the camera, the moment was still delivered. That said, if you believe something genuinely went wrong on our side, tell us. A person looks at every case.

6. If It Is Never Opened

A Tinfle's link stays live for 7 days (counted from the reveal day, if you scheduled one). If the link expires without ever being opened, reach out to us. Depending on what happened, we will mint you a fresh link so the moment can still land, or refund you. We look at these one at a time and we will make it right.

7. Deals, Bonus Codes, and Purchases Made Elsewhere

If a purchase came with a bonus code (for example a 2-for-1 offer) and the purchase is refunded, the bonus code is cancelled if it has not been used yet. A code that was already redeemed stays redeemed.
Redemption codes have no cash value and cannot be exchanged for money.
If you bought a redemption code through a marketplace (for example our Etsy shop), the payment lives with that marketplace, so refunds of the purchase itself go through them. Email us anyway and we will help you sort it out.

8. The Membership

A membership renews automatically every month on the card you joined with, at the price shown when you joined, until you cancel. Cancel anytime in Your Tinfles (Account, Membership) or by writing to us: the membership runs to the end of the month you paid for, nothing renews after that, and the Tinfles you already sent keep their links.

Partial months are not refunded. If you were charged for a month in which you sent no Tinfle on the membership, write to us and we will refund that month.
If a renewal payment does not go through, you stay a member while Stripe retries the card for a few weeks. Update the card in Your Tinfles and nothing changes. If it never goes through, the membership ends and nothing more is charged.
A premium Tinfle bought at the member price is a one-time purchase and follows the rules above, whether or not the membership is still running when it is opened.

9. How to Ask for a Refund

Reply to your receipt email, or write to support@tinfle.com from the email address you bought with and tell us which occasion it was. That is all we need.

Refunds go back to the card or payment method you paid with, through Stripe. They usually appear on your statement within 5 to 10 business days, depending on your bank.

Questions? Reach out to us at support@tinfle.com